Process Design Matrix Summary Essay Example for Free

Process jut Matrix Summary EssayThis summary entails common chord wait on forge approaches for a renovation providing boldness (Chaparral Suits Hotel Resort) and for a small manufacturing organization (Something sainted Bakery). Although process design varies for service and manufacturing organizations, process design is a critical function in any operation (Service versus Manufacturing Process goal Video). The three process design approaches that I pulled from the matrix are design focal point, scheduling, and property. I exit explain how the same three process design approaches apply to each of these organizations in diverse industries. Process Design Approaches in a Service OrganizationThis division of the summary will illustrate how the three selected process design approaches are implemented in a service providing organization like Chaparral Suits Hotel Resort.Design Focal fateThe first process design approach is the design focal point. With regards to Chapar ral Suits Hotel Resort the design focal point is devised to meet the clients needs. For example, about 60% of the Chaparrals customers are seeking relaxation. The other 40% are seeking a convenient place to conduct business. Chaparrals caters to some(prenominal) customer needs by choosing to have the hotel in a Resort location as well as near major freeways and large business organizations.SchedulingScheduling in a service providing exertion like Chaparral Suites Hotel Resort is essential for optimal performance. For example, during the off-season there is a higher rate of sluggish rooms creating a dilemma of having excess staff. To deal with this yearly occurrence management has scheduled more or less of the employees paid time off during the off-season. Also, Chaparral uses websites like Expedia and Travelocity to try to sell any rooms non spoken for during the offseason. Furthermore, cross training is provided so that employees and resources can be shifted to where the hi gher workload is.calibreIn a service providing industry quality is at the top of the list. If the company provides poor quality service they will loose their customer base to the competition. Chaparral Suits Hotel Resorts manager Tracy Milward states that they look for, people people when always they are trying to hire and train folks for this industry (Service versus Manufacturing Process Design Video). Also, staff is postulate comply with key performing indicators to track employees service quality primarily used for reception and customer service personnel.Process Design Approaches in a Manufacturing OrganizationThis portion of the summary will illustrate how the three selected process design approaches are implemented in a manufacturing organization like Something odorous Bakery.Design Focal PointThe first process design approach is the design focal point. With regards to Something Sweet Bakery the design focal point is devised to meet the end users needs. For example, employ ees at Something Sweet Bakery will only bake pastrys that are in learn at the moment. In essence, contrasting pastrys will be baked in different seasons. With regard to the locations design focal point Something Sweet Bakery chose to set up shop in an upscale shopping center in Scottsdale, Arizona because of the high volume pedestrian traffic. The bakery was designed so that when the customers enter the bakery the aroma of fresh, delicious pastrys overtakes them. This strategy will stimulate sales generating increased revenue.SchedulingThe scheduling process at Something Sweet Bakery is not that complicated creation that this is a small manufacturing company. Since 70% of their business is made to order there is a mandatory minimal number of staff members that need to be in the bakery. During holiday season there is a demand spike and product volume increases substantially. In order to effectively stay on pace with the exertion schedule a batch process is used to offset variati ons in demand (Service versus Manufacturing Process Design Video). For example, a big batch of cookie doe will be made and froze, except for the portion that will be used that day. Another way the bakery schedules to meet demand is providing employees with overtime.QualityQuality is important in any industry, especially in a bakery. If customers dont like the quality of your product they simply will go elsewhere. At Something Sweet Bakery quality is a more subjective process. Tina, the co-owner, and bakers personally taste everything before it is available to customers. This is how they check and maintain product quality.In Retrospect, although the deuce industries depicted in this summary perform two very different operations they are both striving to meet the same goals. In this case company size is not a portentous factor when it comes to the application of process design approaches. In order to achieve and maintain success in Chaparrals Suits Hotel Resort and Something Sweet B akery it is imperative that they make wise decisions with regards to the three process design approaches stated in this summary.ReferencesUniversity of Phoenix, Service versus Manufacturing Process Design Video